Client Services Exec (Tech Industry)

Job Description

Job Title
Client Services Exec
Location
Newcastle, UK

The Client Services team mission is to ensure all clients receive the best customer experience and understand the true value of the Tech Product to grow revenue.
As a member of the Client Services team, you as Client Services Exec will provide support, training and guidance to customers – primarily in the EMEA region but also globally; educating and consulting them on how to use the software. Your Client Services Exec role will also include on-boarding new clients and their partners to the Partner Management Platform. Occasionally you will travel to meet clients, manage or partake in internal or client facing projects and also provide training to other internal teams.

Essential Client Services Exec knowledge, skills, and abilities
• Client or customer support experience
• Teamwork, strong work ethic and enthusiasm to learn
• Strong prioritisation and organisational skills
• Strong interpersonal and soft skills
• Comprehensive computer literacy
• Problem solving skills

Desirable Client Services Exec knowledge, skills, and abilities
• Experience in digital marketing
• Understanding of online tracking methodologies
• Ability to communicate technical information to a non-technical audience
• Experience writing guides and training material
• Project Management skills
• Experience in providing training
• Marketing, Advertising or Business degree

Key Client Services Exec Responsibilities
• Provide customer support for clients and partners
• Assist on-boarding of new clients and partners to the tech platform
• Train clients on the software and services
• Provide documentation for both internal and external use
• Request, upload and process translation of documents, support tickets and platform content
• Liaise with internal teams to ensure we provide extensive service for clients
• Manage tasks and projects, ensuring deadlines and KPIs are met
• Host and contribute to team meetings
• Attend client facing events such as QBRs, deployment days and training sessions, both at our offices as well as client locations (includes occasional travel for work)


If you are interested in the advertised position for Client Services Exec please ‘Register your interest’ through the requested method and we will be in touch shortly with regards to your suitability for the role.

Sharpe Recruitment Ltd is a North East based consultancy, dedicated to placing professionals in rewarding jobs throughout the North of England across a variety of disciplines including Digital Media, Design, Development, Creative Advertising, Sales & Marketing, Tech & IT.

Job Skills

Client or customer support experience, Teamwork, strong work ethic and enthusiasm to learn, Strong prioritisation and organisational skills, Strong interpersonal and soft skills, Comprehensive computer literacy, Problem solving skills

Additional Information

  • Salary:Negotiable
  • Industry:Call Centre and Customer Service
  • Location:Newcastle upon Tyne

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