HEAD OF PROJECT MANAGEMENT / CLIENT ONBOARDING

Job Description

HEAD OF PROJECT MANAGEMENT / CLIENT ONBOARDING

Salary: £45,000 - £50,000
Location: Stockton-on-Tees
Reporting to: Chief Operations Officer


A leading and established eCommerce and digital marketing agency based in the North East, with offices across the UK, is seeking an experienced Head of Onboarding to oversee and evolve their client onboarding and project management function.

Based in the company’s Headquarters in Teesside, the successful candidate will take ownership of the company’s technical project management department, collaborating with both Sales and Platform/Service delivery staff to ensure a smooth transition for all clients.

Part of the Senior Leadership team and reporting to the Executive Board, the Head of Onboarding will have significant experience of delivering complex projects to tight deadlines, and in managing talented people to continuously innovate and achieve success.

The business seeks a commercially-astute leader who can improve efficiency and be accountable for overall client onboarding for projects across all digital marketing services and our proprietary ecommerce platform.

This is a key hire for the company as they approach their 20th year in business, and the successful candidate will enjoy a range of excellent benefits and a competitive salary. Relocation packages are also available.

Duties & responsibilities

Leadership:
A key area of the role will be to inspire, mentor and lead the project management team, ensuring that all our PMs are delivering projects on time and on budget whilst leading the way in shaping and improving our project management methodology. Strong strategy development skills and effective planning are imperative to this role.

People Development:
Set targets and monitor performance of direct reports. The Head of Project Management will also be required to plan resource and recruit talented people to expand the team when required.

Client Escalations:
The Head of Onboarding will be a senior point of contact responsible for ensuring an impressive and smooth start for all initial client projects. The successful candidate will be an outstanding collaborator used to working with many other departments to ensure mutual goals are achieved.

Drive efficiency:
You’ll be a seasoned and successful scrum-master with experience of driving agile processes and teams. The Head of Onboarding will be key to ensuring information is processed correctly within teams, briefs are met and teams are flexible in their approach.

Commercial:
Take overall responsibility for commercial growth of their department, monitor and improve efficiency and budgets across departments, and have a vested interested in client growth and retention, to ensure targets are met.

Thought leadership:
Work with our Head of Brand Marketing and the team to contribute to brilliant, disruptive thought leadership campaigns to consistently improve company reputation, and produce content when required for the company’s website and offline collateral.

Technical expertise:
As head of department, you’ll lead and direct some of our most complex digital projects, so it is crucial that you have the technical knowledge and effective planning capabilities to deliver these projects successfully, while leading by example.

Person specification:

This is a significant hire for the company, so they’re looking for a brilliant individual who wants to succeed within an established business, challenge the conventional and consistently develop a growing department. It’s also a brand-new role and a chance for the right person to make it their own.

Some other prerequisites of the Head of Operations position include:

A genuine digital expert across all channels with strong technical capabilities
Client-facing experience at a senior level, with the ability to direct the way, problem-solve and diffuse tensions when needed
Passion for digital and an ambition to drive an industry-leading digital offering
An analytical and strategic thinker with the ability to plan effectively and stick to it, but also able to react well to pressure and unforeseen challenges
Outstanding communication skills across all levels, externally and internally.
Commercially astute with knowledge of improving efficiency without implicating client experience
A strong collaborator who can work with internal teams to achieve mutual goals

Skills/Qualifications

Prince2 qualified
Experience of utilising project collaboration software
5 years+ experience in a digital leadership role
Agency experience with exposure to eCommerce
Overall knowledge of all digital services with the ability to ask the right questions, challenge when required and make valuable suggestions that ensure innovation and client happiness.
Experience of people management
Budget management and experience of monitoring and improving efficiencies

If you are interested in the Head of Project Management / Client Onboarding position please register your interest through the requested method and we will be in touch shortly with regards to your suitability for the role.

Sharpe Recruitment Ltd is a North East based consultancy, dedicated to placing professionals in rewarding jobs throughout the North of England across a variety of disciplines including Digital Media, Design, Development, Creative Advertising, Sales & Marketing, Tech & IT.

Job Skills

Prince2 qualified, 5 years+ experience in a digital leadership role, Experience of utilising project collaboration software

Additional Information

  • Salary:£45000 - £50000 per annum
  • Industry:Marketing
  • Location:Stockton-on-Tees

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